Shipping policy

Shipping destinations

We currently deliver within the United Arab Emirates (UAE).

Shipping charges

Standard shipping is free on orders of AED 99 or more. For orders below AED 99, the applicable shipping fee is calculated and displayed at checkout before payment.

Processing and delivery times

Orders are normally processed within 1 business day. After dispatch, delivery normally takes 1?2 business days within the UAE.

Business days exclude weekends and UAE public holidays. Orders placed outside business days are processed on the next business day. Delivery estimates may be affected by courier delays, public holidays, severe weather, or circumstances outside our reasonable control.

Order and address information

Please provide a complete and accurate delivery address and contact number at checkout. If you need to correct an address, contact us as soon as possible. We cannot guarantee changes after an order has been dispatched.

Questions about delivery

For shipping support, contact Trucare FZC, trading as Hauck Middle East, at hauckgcc@gmail.com or +971 50 342 9520.